You can cancel your IELTS test registration at any time before taking your test by notifying your Test Centre. Refund terms depend upon when you cancel and whether exceptional circumstances apply.
Candidates must complete a Request for Refund Form and attach the appropriate documentation and/or evidence (only for exceptional circumstances). Acceptable documents may include a medical certificate from a qualified medical practitioner, a death certificate, or a police report. Statutory declarations and certificates signed by family members are not acceptable. The Administrator will advise the candidate within one week of lodging the application whether or not their request has been approved.
Refunds – If the candidate’s application is approved, the centre will refund the test fee to the candidate. However the centre may deduct an administrative fee.
Transfers – Transfers are possible only under exceptional circumstances and should be applied before the test and up to five days after the test date. If the candidate’s application is approved, candidates must select a test date within the next three-month period and this will be approved by the Administrator depending on availability for the selected test date. There may be limited availability for test dates in the first five-week period. Candidates who wish to transfer to a test date more than three months away should apply for a refund and then re-apply for the test.
Fees:
Transfer fee: $50
VCS fee: $75 or more (as applicable)
Form:
Candidates must complete the Refund/Transfer Request Form available on the CANESL website Click Here and submit it along with the required documentation.